That day after returning from Moradabad to Guwahati by train I went to my younger sister's place.. My brother in law asked me to stay there overnight. I readily agreed and planned to attend my duties today directly from their place.. Dinner was somewhat late.. After dinner all of us were going through the photographs and videos of my trip..
At around 1 am, one patient called me at my cellphone.. Actually he asked me for some favour around 1 hour back, for which I asked him to ring me up once he reaches the hospital.. Ok, without revealing much details I would just say that although I tried to help him over phone by talking to the on duty doctors and other staffs present at that moment, I couldn't solve his problem completely.
I felt sorry for him and said, "I am extremely sorry, but may be you're not that much lucky tonight!!"
He replied, "No sir, its ok.. Actually I am sorry to disturb you at this odd hours of midnight.. And thanks a lot that you tried!!"
After the call was disconnected, my younger sister told me, "Look Baba, its good that you tried to help that person.. And even he would be grateful to you for that.. But you know, that person is anyway unlucky to have attended a hospital at this hour.. So instead of telling him 'May be you are not that much lucky tonight', if you would have said like 'May be I am not that much lucky to help you out tonight', then it would have been more pleasant to his ears.. Its not necessary to remind him once again that he is already unlucky!!!"
Her explanation made me to rethink..
Its true that helping attitude and politeness matter a lot, but slightly improvised modification in the presentation would really work even better and is indeed quite important to remember!!!
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